Privacy and Security

Privacy Statement

Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income
  • account balances and payment history
  • credit history and credit scores
How? All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons we choose to share; and whether you can limit this sharing
Reasons we can share your personal information Does Hotel & Travel Industry Federal Credit Union share? Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes—
to offer our products and services to you
Yes No
For joint marketing with other financial companies No We Don’t Share
For our affiliates’ everyday business purposes—
information about your transactions and experiences
No We Don’t Share
For our affiliates’ everyday business purposes—
information about your creditworthiness
No We Don’t Share
For affiliates to market to you No We Don’t Share
For non–affiliates to market to you No We Don’t Share

If you have any questions regarding this notice or the information shared by us, you may reach us in a manner that is convenient to you:

Who we are
Who is providing this notice? Hotel & Travel Industry Federal Credit Union
What we do
How does Hotel & Travel Industry Federal Credit Unionprotect my personal information? To protect information your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. FIB restricts access of personally identifiable financial information to those employees with a specific business reason for utilizing this data.
How does Hotel & Travel Industry Federal Credit Union collect my personal information? We collect your personal information, for example, when you

  • open an account or deposit money
  • apply for a loan or pay your bills
  • use your debit card

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing? Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

Affiliates Companies related by common ownership or control. They can be financial and non-financial companies.

  • Hotel & Travel Industry Federal Credit Union does not share information with affiliates
Nonaffiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Hotel & Travel Industry Federal Credit Union does not share information with non-affiliates
Joint marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Hotel & Travel Industry Federal Credit Union does not have any joint marketing agreements with non-affiliated companies
Other Important Information
You can help protect your privacy by using caution when disclosing your account numbers, social security numbers, etc. to other persons. If someone calls you, explains the call is on behalf of the bank and asks for your account number or any other identifying or account-related information, you should beware.

Hotel & Travel Industry Federal Credit Union does not ask bank customers for personal information via email or phone. Anyone who receives an email or phone call that claims to be from Hotel & Travel Industry Federal Credit Union and asks for account information should consider it to be a fraudulent attempt to obtain their personal account data and should not follow the instructions in the email or over the phone.

Security Statement

Our website brings together a combination of industry-approved security technologies to protect data for the bank and for you, our customer. It features a VeriSign-issued Digital ID for the bank’s Internet Service Provider hosting our website, Secure Sockets Layer (SSL) protocol for data encryption, and a router and firewall to regulate the inflow and outflow of server traffic.

Secure Data Transfer

Once a server session is established on an https secure page, the user and the server are in a secured environment. Because the server has been certified as a 128-bit secure server by VeriSign, data traveling between the user and the server is encrypted with Secure Sockets Layer (SSL) protocol. With SSL, data that travels between the bank and customer is encrypted and can only be decrypted with the public and private key pair. In short, the bank’s server issues a public key to the end user’s browser and creates a temporary private key. These two keys are the only combination possible for that session. When the session is complete, the keys expire and the whole process starts over when a new end user makes a server session.

Router and Firewall

Secure forms must filter through a router and firewall before they are permitted to reach the server. A router, a piece of hardware, works in conjunction with the firewall, a piece of software, to block and direct traffic coming to the server. The configuration begins by disallowing ALL traffic and then opens holes only when necessary to process acceptable data requests, such as retrieving web pages or sending customer requests to the bank.

Using the above technologies, your Internet loan application and check reorder transactions are secure.

Privacy Policy

Hotel & Travel Industry FCU is committed to making available financial products and services that will enable you to meet your financial needs and reach your financial goals. Protecting your personal information and using it in a manner consistent with your expectations is a high priority for everyone associated with our credit union.

To ensure that you can rely upon the quality of products and services we make available, Hotel & Travel Industry FCU stands behind the following privacy policy.

Hotel & Travel Industry FCU will collect only the personal information that is necessary to conduct our business. That means just what is necessary to provide competitive financial products and services–no more.

Hotel & Travel Industry FCU will protect your personal information. We will maintain strong security controls to ensure that member information in our files and computers is protected. Where appropriate, we will use security coding techniques to protect against unauthorized access to personal records, ensure accuracy and integrity of communications and transactions, and protect member confidentiality.

You will always have access to your information. As a member of Hotel & Travel Industry FCU, you will always have the opportunity to review your information and make necessary changes to ensure that our records are complete and accurate.

Hotel & Travel Industry FCU will only share information when absolutely necessary. We will only share information to administer the products and services we provide, when required to do so by the government, or when we partner with other businesses to offer a broader array of products and services.

Hotel & Travel Industry FCU will partner only with businesses that follow strict confidentiality requirements. The businesses we select will offer products designed to enhance our members’ economic well-being. Under no circumstances will we authorize these firms to charge your account without your express consent, and we will not sell member information to telemarketing firms.